Furbaby Wellness Centre
Dental & Spa Add-OnsBreed-Specific StylingPuppy & First-Time GroomingFull GroomingCat Grooming
63
composite score
What recent reviews say
Furbaby earns strong praise for grooming skill, spa treatments, and attentive communication during short stays, with reviewers noting calm senior dogs and well-cared-for special-needs pets. However, serious complaints surface around boarding lapses: unmonitored stays allowing disease transmission, weight loss and dehydration in vulnerable cats, and defensive handling of accountability. Performance appears inconsistent based on stay length and staff involvement.
Praised for
- attentive daily updates via video and WhatsApp
- skilled care for special-needs pets
- gentle handling of anxious or senior pets
- knowledgeable staff with personalized training
- clean facilities and fresh-smelling results
Watch-outs
- neglect during extended boarding (lack of daily monitoring)
- failure to isolate contagious cats, causing cross-contamination
- inadequate disclosure of pet health complications
- defensive and dismissive responses to complaints
- hidden pricing and poor communication channels
skilled-groomergentle-handlinggood-communicationpet-feels-comfortableclean-facilitiesfriendly-staffcareless-with-petspoor-communicationunhygienic
Synthesised from public Google reviews, most recent 2025-10-19. We do not republish review text.
Strengths
- gentle spa treatments for senior and arthritic dogs
- knowledgeable handling of special medical needs (EPI, FELV/FIV awareness)
- daily photo and video updates during boarding
- behavior training and cat mediation services
How we scored this
Methodology Star rating 82
Review volume 55
Review recency 74
Review sentiment 40
Profile completeness 75
Verification 0