71
composite score
What recent reviews say
House of Groomers has retained loyal customers for over a decade through skilled grooming and caring staff, but billing practices undermine trust. Customers repeatedly report undisclosed charges, price inconsistencies, and services added without consent. When issues arise, the salon has been dismissive of customer concerns rather than transparent about what happened.
Praised for
- long-standing customers trust the salon
- staff care about dogs and treat them well
- solved pet skin issues with expert advice
- good grooming quality when service delivered as requested
Watch-outs
- hidden charges and price discrepancies added without notice
- services performed not matching customer instructions
- poor communication about extra add-ons before charging
- handling incidents and lack of accountability
skilled-groomerfriendly-staffpet-feels-comfortablegood-valuehidden-chargespoor-communicationinconsistent-resultscareless-with-pets
Synthesised from public Google reviews, most recent 2026-06-21. We do not republish review text.
Strengths
- experienced grooming team with multi-year customer relationships
- addresses skin and health concerns with tailored care advice
- staff that genuinely connect with pets
How we scored this
Methodology Star rating 76
Review volume 72
Review recency 100
Review sentiment 42
Profile completeness 100
Verification 30