Ollie & Hana Puppy Nursery (Jaya One)
Breed-Specific StylingPuppy & First-Time GroomingFull Grooming
79
composite score
What recent reviews say
Ollie & Hana offers modern facilities, skilled grooming, and thoughtful customer touches that delight repeat clients. However, recent reviews reveal serious gaps: hygiene standards slip in daycare areas, grooming quality varies unevenly, staff responsiveness is sporadic, and accountability falters when problems surface. The experience feels unreliable for the price point.
Praised for
- clean facilities and pleasant environment
- grooming work of high quality
- attentive and thoughtful staff
- transparent grooming process with CCTV viewing
- good variety of pet products and affordable pricing
Watch-outs
- hygiene lapses in daycare areas (dirty floors, urine and feces not cleaned promptly)
- inconsistent grooming quality and incomplete services
- poor safety practices (unsecured cages, open enclosure doors)
- unresponsive and inattentive staff
- lack of accountability when issues occur
- inadequate communication and photo updates
clean-facilitiesskilled-groomerfriendly-staffthorough-groominggood-communicationlong-wait-timespoor-communicationinconsistent-resultsunhygieniccareless-with-pets
Synthesised from public Google reviews, most recent 2026-06-20. We do not republish review text.
Strengths
- modern facilities with CCTV monitoring
- skilled breed-specific grooming
- combined daycare, hotel, and retail services
- transparent grooming observation
How we scored this
Methodology Star rating 90
Review volume 100
Review recency 100
Review sentiment 35
Profile completeness 100
Verification 30