Cattopia - Exclusive Cat Hotel and Grooming in Petaling Jaya PJCC
Breed-Specific StylingPuppy & First-Time GroomingFull GroomingCat Grooming
78
composite score
What recent reviews say
Cattopia wins praise for cleanliness, friendly staff, and competitive pricing, with many customers returning regularly. However, serious issues undermine reliability: multiple reports of morning appointments stretching to evening without clear updates, grooming results not matching what was promised (uneven cuts, unwanted tail shaving), booking confirmations not honoured, and hidden handling fees. One customer reported their cat was injured during grooming.
Praised for
- Friendly and helpful staff
- Clean facilities and thorough grooming
- Good value for money
- Daily updates during boarding
- Knowledgeable advice on cat care
Watch-outs
- Repeated long delays (7+ hours on morning appointments)
- Inconsistent grooming results (uneven cuts, unasked shaving)
- Poor booking coordination and communication
- Inconsistent service quality
- Unexpected extra charges without upfront disclosure
- Safety concerns (cat injury reported)
friendly-staffclean-facilitiesgood-valuethorough-groominglong-wait-timespoor-communicationinconsistent-resultscareless-with-pets
Synthesised from public Google reviews, most recent 2026-05-12. We do not republish review text.
Strengths
- Clean, well-maintained facilities (classic rooms and imperial suites)
- Friendly, knowledgeable staff who advise on cat care
- Affordable pricing
- Daily update communications during boarding
How we scored this
Methodology Star rating 94
Review volume 90
Review recency 100
Review sentiment 35
Profile completeness 100
Verification 30